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YOUR CUSTOMERS’ EXPERIENCE (CX) DETERMINES THE SUCCESS OF YOUR BUSINESS!

GET 5 KEY INGREDIENTS TO SPICE UP YOUR CX APPEAL

AT TORQUE, YOUR CUSTOMER EXPERIENCE COMES FIRST!

Our unique Go-FETCh™ formula proves that giving your audience a powerful experience is the best way to build loyal customers, ‘fetch’ new ones and drive sales. As my ‘good friend’ Steve Jobs once said:  You’ve got to start with the customer experience and work backward to the technology.”

We formulate the right combination of communication technology and techniques to anchor the Customer Experience at the forefront of your business thinking!


CONTACTS TORQUING

number of contacts across Torque databases

CONNECTIONS TARGETED

number of communications sent last month

%

RESPONSE RATE

average campaign response rate

COFFEE PER CAPITA

average cups per head at Torque office

WHAT TORQUE’S  CLIENTS SAY

Our targeted marketing with Torque has made a huge difference. We now launch relevant and personalised communication, which has increased our response rate significantly.

Paul McAdamDirectorBlock & Chisel

My sales increase, I would say, is 200 fold and I am not joking.

Michael PashutMDMinibuses Wanted

Torque increased our database growth rate by 200% and gathers invaluable guest feedback for our hotels and lodges.

Clive BattellBrand ManagerSeasons in Africa

Not only do we have all our customer data in one place, we also launch our invites, new vehicles and special offers through Torque.

Perla EvrardCRM & Events ManagerPeugeot Citroen SA

Torque generated over 23 000 leads for us in one campaign!

Natalie FranciscoMarketing AnalystFlight Centre

Torque developed a fully automated internal communication strategy to engage with our staff on a daily basis. 90% of the team that registered, engaged successfully with the process and the feedback was excellent.

John HawksleyMassmart

We now know the interests and preferences of our customers! This information is critical to us and our partners

Tania De JagerMySubs

Thanks Torque, your recent campaign was instrumental in getting bums in our beds!

Robert Van RooyenMarketing DirectorGrootbos
TORQUE’S PARTNERS
Banter Media
Majestic 3
CFS2

TAKE A LOOK AT TORQUE’S LATEST BLOGS

Creating Loyal Customers: 3 Quick Fixes

Listen up people! Occasionally, the White House says something worth paying attention to. Like this: “On average, loyal customers are worth up to 10 times as much as their first purchase.” – White House Office of Consumer Affairs Ten times! Let that sink in for... read more

Get Great ROI with Happy Employees

“When employees are happy, they are your very best ambassadors.” – James Sinegal, co-founder and former CEO of Costco. There is no saying truer than this. It’s so true that Sir Richard Branson, founder of the Virgin Group, has been known to ask why anyone is... read more

Consistency: the Key to Positive Customer Experience

“We value our customers.” We’ve all heard this before, right? But what do customers really think? If they were honest, most customers would roll their eyes, muttering, “Yeah, right. Nice tag-line. Pity that’s all it is.” You know how I know? According to a report in... read more

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MEET THE TORQUE TEAM
GARRETH

GARRETH

managing director

As founder and Managing Director, Garreth truly is the heart of Torque. Known for his ability to work hard and play hard, Garreth fills his spare time canoodling with his wife, watching sport and dabbling in the Cape Piscatorial Society. Okay, maybe he doesn’t play that hard.

SALLY

SALLY

operational director

As a natural born leader, Sally has been the cement behind the success of Torque for the past 5 years, growing Torque’s client pool dramatically. But her talent doesn’t end there; Sally is a qualified Chef and Hotel Manager and has an entirely separate room for her shoe collection.

WES

WES

mentor

Having lived and been part of the workforce on three continents in a matter of years, Wes developed into a highly adaptable person. This has given him the ability to integrate seamlessly into different working environments, cultures and personalities with ease.

MATT

MATT

communication pro

Having proven his geek street cred by writing his thesis on Buffy the Vampire Slayer, Matthew specializes in analysing data and overcoming technical challenges. Through several years working in a digital marketing agency, Matthew has gained extensive knowledge of diverse industries and marketing strategies.

KAAMILAH

KAAMILAH

torque pro

Nearly 8 years in sales & account management lead Kaamilah to diverse, exciting sectors, including stationary, antivirus, and mail & web gateway products. She’s passionate about building and maintaining strong relationships, which has led to a reputation as the perfect gift buyer! For her, it’s all about communication, respect and teamwork.

KYRA

KYRA

support pro

Kyra is the perfect combination of mysteriously exotic and reliably dependable. She has a hunger, not only for her husband’s cooking, but also for the creative and strategic solutions that Torque offers its clients. And with her infectious laugh and sunny disposition, Ky is a shining beacon in the digital realm.

ROZELLE

ROZELLE

support coordinator

‘Bottled dynamite’ is one of the most common phrases used to describe our Roz. This Grand Prix watching guru unleashed her meticulous love for accuracy at an early age with her passion for cooking – reading every recipe in minute detail.

JONO

JONO

customer experience architect

With his penchant for bow ties and beard care, Jono’s pioneering drive and entreprenurial spirit has driven him to launch campaigns and initiate new companies, media teams and non-profit organizations.  His favorite phrase is “imagine if …” which explains his creative edge, story crafting and free flow of conceptual thinking.

CHRISTEL

CHRISTEL

traffic marshal

With her quirky & fun personality, Christel brings a unique flavour to the Torque team culture. Christel is a fast learner & also adaptable to any situation. She loves a good laugh, but knows when it’s time to get down to business as well. Currently studying Marketing, she has a lot to offer & is ready to be moulded. Don’t fear when she is near… Never saying never & always ready with a helping hand, Christel assists the Torque Team with whatever task, no matter the size. She also makes a mean cup of Coffee, making her one awesome asset to the team.

LETS TORQUE

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