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YOUR CUSTOMERS’ EXPERIENCE (CX) DETERMINES THE SUCCESS OF YOUR BUSINESS!

GET 5 KEY INGREDIENTS TO SPICE UP YOUR CX APPEAL

AT TORQUE, YOUR CUSTOMER EXPERIENCE COMES FIRST!

Our unique Go-FETCh™ formula proves that giving your audience a powerful experience is the best way to build loyal customers, ‘fetch’ new ones and drive sales. As my ‘good friend’ Steve Jobs once said:  You’ve got to start with the customer experience and work backward to the technology.”

We formulate the right combination of communication technology and techniques to anchor the Customer Experience at the forefront of your business thinking!


CONTACTS TORQUING

number of contacts across Torque databases

CONNECTIONS TARGETED

number of communications sent last month

%

RESPONSE RATE

average campaign response rate

COFFEE PER CAPITA

average cups per head at Torque office


WHAT TORQUE’S  CLIENTS SAY

We now know the interests and preferences of our customers! This information is critical to us and our partners

Tania De JagerMySubs

Our targeted marketing with Torque has made a huge difference. We now launch relevant and personalised communication, which has increased our response rate significantly.

Paul McAdamDirectorBlock & Chisel

Torque generated over 23 000 leads for us in one campaign!

Natalie FranciscoMarketing AnalystFlight Centre

Torque developed a fully automated internal communication strategy to engage with our staff on a daily basis. 90% of the team that registered, engaged successfully with the process and the feedback was excellent.

John HawksleyMassmart

Not only do we have all our customer data in one place, we also launch our invites, new vehicles and special offers through Torque.

Perla EvrardCRM & Events ManagerPeugeot Citroen SA

My sales increase, I would say, is 200 fold and I am not joking.

Michael PashutMDMinibuses Wanted

Thanks Torque, your recent campaign was instrumental in getting bums in our beds!

Robert Van RooyenMarketing DirectorGrootbos

Torque increased our database growth rate by 200% and gathers invaluable guest feedback for our hotels and lodges.

Clive BattellBrand ManagerSeasons in Africa
TORQUE’S PARTNERS
Banter Media
Majestic 3
CFS2

TAKE A LOOK AT TORQUE’S LATEST BLOGS

Creating Loyal Customers: 3 Quick Fixes

Listen up people! Occasionally, the White House says something worth paying attention to. Like this: “On average, loyal customers are worth up to 10 times as much as their first purchase.” – White House Office of Consumer Affairs Ten times! Let that sink in for... read more

Get Great ROI with Happy Employees

“When employees are happy, they are your very best ambassadors.” – James Sinegal, co-founder and former CEO of Costco. There is no saying truer than this. It’s so true that Sir Richard Branson, founder of the Virgin Group, has been known to ask why anyone is... read more

Consistency: the Key to Positive Customer Experience

“We value our customers.” We’ve all heard this before, right? But what do customers really think? If they were honest, most customers would roll their eyes, muttering, “Yeah, right. Nice tag-line. Pity that’s all it is.” You know how I know? According to a report in... read more

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MEET THE TORQUE TEAM
GARRETH

GARRETH

managing director

My world revolves around excellent EX and CX, and I’ve made stellar communication my passion, which is why I founded Torque. I’m all about teaching and connecting people and building kick-ass processes. If my entire memory was erased except for one, I’d choose to keep the memory of me getting lost in a desert in Israel, which was probably one of the most spiritual experiences I’ve ever had. I’ve also never been more thirsty in my entire life!

SALLY

SALLY

operational director

I’m a go-getter who keeps a level head in a tough situation and keeps my team together by being in charge and resourceful, all while rocking out in some hardcore heels. If I were declared ruler of the world, the first change I would make would be to ban fossil fuels – dead dinosaurs are killing the environment! What gets me down is people with bad BO (wash your situation) and having people tell me they understand something when they actually don’t.

LORETTA

LORETTA

social media strategist

I’m definitely a Jack of all trades and a master of most, and I do whatever is necessary to garner the desired results. I’m really good at conceptualising things into a structure, and if I ruled the Earth, I’d find a way to create a world in which time isn’t such a scarce resource. Something most people don’t know about me is that once I re-gifted expired chocolates and some cheap wine I had around the house to a woman I used to work with. I didn’t like her much…

MATT

MATT

head of ignition

I put ideas into action through well thought out strategies that are actionable. If I could have one super power, it’d probably be Multiplicity – the ability to split myself into multiple versions. I just want to be everywhere at once! If I could do one last thing before I die it would probably be to see the Northern Lights. And if I became ruler of the world, I’d take a long, hard look at the education system and tailor it to teach the youth valuable skills like budgeting and how to interact with each other.

KYRA

KYRA

head of engine

I’m extremely dedicated to my job and my team and do everything I can to ensure that everything comes together in the end #redheadsFTW! I’m super adaptable, but can’t deal with loud and repetitive noises, like the banging of a door in the wind – just close it already! You should also know that if I were Queen of the world I’d make it a safer place for everyone to be in, because no one should have to be afraid to walk in the streets.

CHRISTEL

CHRISTEL

traffic marshal

I try and be as friendly and helpful as possible, but I know how to get a job done. I’m extremely positive, but am obsessed with haunted places. In fact, if I could do one thing before I die, it would be to travel to the most haunted places in the world. The one memory I would keep if I were to lose all of them but one would definitely be meeting my wife. I’m mushy like that.

JOHNATHAN

JOHNATHAN

operations manager

Managing timelines and workflow makes my heart beat faster, as does cracking the proverbial whip and getting things done right. Choosing one memory to keep if I were to lose every one of the except for one is really difficult for me. On the one hand I’d like to keep the memory of my family, but on the other I have my wedding day (no, my wife didn’t tell me to say that). The one thing I really want to do before I die would be to see the Gorillas in Rwanda. I want a full on Gorillas in the Mist experience.

LUYANDA

LUYANDA

support co-ordinator

I live for being at the beginning of a project, building it, and seeing it through to its completion, nothing brings me greater satisfaction. The one superpower I really wish I had would have to be Telepathy. Because it allows you to always be one step ahead of everyone else, and if I were King of the world, I’d eradicate poverty.

DEIDRE

DEIDRE

front end developer

The small, final touches are what matter most to me, as I’m detail oriented and passionate about design and code, basically I’m just a big nerd. When I’m not letting my coffee get cold (a sinful habit according to my colleagues), I’m wishing for the power of invisibility, because the possibilities are endless. And if I could do one thing before I die, I’d prove to everyone who told me that I can’t do things that I’m actually more than capable.

JONO

JONO

customer experience architect

Overseeing projects from a higher level and getting my team prepped and ready to deliver on a project is the name of the game for me. Choosing one memory to keep if I lost all of them but one is hard, but I’d probably choose the birth of my first daughter, it was just such a profound experience during which all I could think was “I helped make that!” One thing I really want to do before I die is go on a Phileas Fogg kind of adventure – an Around the World in 80 Days kind of thing.

RYAN

RYAN

copywriter

Writing pretty word things is what gets me through a day. If I could choose one memory to keep, it would be my first date with my partner *cue vomiting*. And if I were Queen of the world and not just a queen, I’d give everyone equal rights, because we’ve got a long way to go before everyone is treated equally. The one super power I really wish I had was Telekinesis, not for any practical reason. I just want to go full on Jean Grey.

LETS TORQUE

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