THE 1ST RULE OF A GREAT EXPERIENCE IS:
At Torque, creating memorable customer experiences that translate
into moola for you is what it’s all about!
When it comes to communicating with your customers, guests or employees, do you feel like a juggling monkey dancing on a tightrope while shooting a pineapple gun at the roadrunner 10 km away?
Well it’s time to put the pineapple gun down and climb off the tightrope.
We keep it simple.
It’s about crafting experiences that matter so that you stand out from the crowd and generate more business…
Because, if you think about it, whether you’re a customer walking into a store, a guest relaxing at a resort or an employee dedicated to a brand, your experience is what matters, right?
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MEET THE TORQUE TEAM
My world revolves around excellent EX and CX, and I’ve made stellar communication my passion, which is why I founded Torque. I’m all about teaching and connecting people and building kick-ass processes. If my entire memory was erased except for one, I’d choose to keep the memory of me getting lost in a desert in Israel, which was probably one of the most spiritual experiences I’ve ever had. I’ve also never been more thirsty in my entire life!
I’m a go-getter who keeps a level head in a tough situation and keeps my team together by being in charge and resourceful, all while rocking out in some hardcore heels. If I were declared ruler of the world, the first change I would make would be to ban fossil fuels – dead dinosaurs are killing the environment! What gets me down is people with bad BO (wash your situation) and having people tell me they understand something when they actually don’t.
customer experience architect
Overseeing projects from a higher level and getting my team prepped and ready to deliver on a project is the name of the game for me. Choosing one memory to keep if I lost all of them but one is hard, but I’d probably choose the birth of my first daughter, it was just such a profound experience during which all I could think was “I helped make that!” One thing I really want to do before I die is go on a Phileas Fogg kind of adventure – an Around the World in 80 Days kind of thing.
Managing timelines and workflow makes my heart beat faster, as does cracking the proverbial whip and getting things done right. Choosing one memory to keep if I were to lose every one of the except for one is really difficult for me. On the one hand I’d like to keep the memory of my family, but on the other I have my wedding day (no, my wife didn’t tell me to say that). The one thing I really want to do before I die would be to see the Gorillas in Rwanda. I want a full on Gorillas in the Mist experience.
head of engine
I’m extremely dedicated to my job and my team and do everything I can to ensure that everything comes together in the end #redheadsFTW! I’m super adaptable, but can’t deal with loud and repetitive noises, like the banging of a door in the wind – just close it already! You should also know that if I were Queen of the world I’d make it a safer place for everyone to be in, because no one should have to be afraid to walk in the streets.
I try and be as friendly and helpful as possible, but I know how to get a job done. I’m extremely positive, but am obsessed with haunted places. In fact, if I could do one thing before I die, it would be to travel to the most haunted places in the world. The one memory I would keep if I were to lose all of them but one would definitely be meeting my wife. I’m mushy like that.
head of ignition
I put ideas into action through well thought out strategies that are actionable. If I could have one super power, it’d probably be Multiplicity – the ability to split myself into multiple versions. I just want to be everywhere at once! If I could do one last thing before I die it would probably be to see the Northern Lights. And if I became ruler of the world, I’d take a long, hard look at the education system and tailor it to teach the youth valuable skills like budgeting and how to interact with each other.
Writing pretty word things is what gets me through a day. If I could choose one memory to keep, it would be my first date with my partner *cue vomiting*. And if I were Queen of the world and not just a queen, I’d give everyone equal rights, because we’ve got a long way to go before everyone is treated equally. The one super power I really wish I had was Telekinesis, not for any practical reason. I just want to go full on Jean Grey.
social media strategist
I’m definitely a Jack of all trades and a master of most, and I do whatever is necessary to garner the desired results. I’m really good at conceptualising things into a structure, and if I ruled the Earth, I’d find a way to create a world in which time isn’t such a scarce resource. Something most people don’t know about me is that once I re-gifted expired chocolates and some cheap wine I had around the house to a woman I used to work with. I didn’t like her much…
front end developer
The small, final touches are what matter most to me, as I’m detail oriented and passionate about design and code, basically I’m just a big nerd. When I’m not letting my coffee get cold (a sinful habit according to my colleagues), I’m wishing for the power of invisibility, because the possibilities are endless. And if I could do one thing before I die, I’d prove to everyone who told me that I can’t do things that I’m actually more than capable.
I live for being at the beginning of a project, building it, and seeing it through to its completion, nothing brings me greater satisfaction. The one superpower I really wish I had would have to be Telepathy. Because it allows you to always be one step ahead of everyone else, and if I were King of the world, I’d eradicate poverty.