AT TORQUE, YOUR CUSTOMER EXPERIENCE COMES FIRST!
Our unique Go-FETCh™ formula proves that giving your audience a powerful experience is the best way to build loyal customers, ‘fetch’ new ones and drive sales. As my ‘good friend’ Steve Jobs once said: “You’ve got to start with the customer experience and work backward to the technology.”
We formulate the right combination of communication technology and techniques to anchor the Customer Experience at the forefront of your business thinking!
COFFEE PER CAPITA
WHAT TORQUE’S CLIENTS SAY
My sales increase, I would say, is 200 fold and I am not joking.
Our targeted marketing with Torque has made a huge difference. We now launch relevant and personalised communication, which has increased our response rate significantly.
We now know the interests and preferences of our customers! This information is critical to us and our partners
Torque developed a fully automated internal communication strategy to engage with our staff on a daily basis. 90% of the team that registered, engaged successfully with the process and the feedback was excellent.
Not only do we have all our customer data in one place, we also launch our invites, new vehicles and special offers through Torque.
Thanks Torque, your recent campaign was instrumental in getting bums in our beds!
Torque increased our database growth rate by 200% and gathers invaluable guest feedback for our hotels and lodges.
Torque generated over 23 000 leads for us in one campaign!
TAKE A LOOK AT TORQUE’S LATEST BLOGS
So recently I wanted to redo my LinkedIn page – something that really fills me with horror and that I struggle to do – and I got to thinking about why it is that I do what I do. I dabbled with some ideas until I finally started to question what it is exactly about Customer Experience that I enjoy.read more
We’ve looked at the good, the bad and the ugly sides of loyalty programmes. So what are the most important things to consider when going down the loyalty path? What does it take to turn that path into the yellow brick road for your brand?read more
RECEIVE REGULAR INSPIRATION
MEET THE TORQUE TEAM
As founder and Managing Director, Garreth truly is the heart of Torque. Known for his ability to work hard and play hard, Garreth fills his spare time canoodling with his wife, watching sport and dabbling in the Cape Piscatorial Society. Okay, maybe he doesn’t play that hard.
As a natural born leader, Sally has been the cement behind the success of Torque for the past 5 years, growing Torque’s client pool dramatically. But her talent doesn’t end there; Sally is a qualified Chef and Hotel Manager and has an entirely separate room for her shoe collection.
Having lived and been part of the workforce on three continents in a matter of years, Wes developed into a highly adaptable person. This has given him the ability to integrate seamlessly into different working environments, cultures and personalities with ease.
Having proven his geek street cred by writing his thesis on Buffy the Vampire Slayer, Matthew specializes in analysing data and overcoming technical challenges. Through several years working in a digital marketing agency, Matthew has gained extensive knowledge of diverse industries and marketing strategies.
Nearly 8 years in sales & account management lead Kaamilah to diverse, exciting sectors, including stationary, antivirus, and mail & web gateway products. She’s passionate about building and maintaining strong relationships, which has led to a reputation as the perfect gift buyer! For her, it’s all about communication, respect and teamwork.
Kyra is the perfect combination of mysteriously exotic and reliably dependable. She has a hunger, not only for her husband’s cooking, but also for the creative and strategic solutions that Torque offers its clients. And with her infectious laugh and sunny disposition, Ky is a shining beacon in the digital realm.
‘Bottled dynamite’ is one of the most common phrases used to describe our Roz. This Grand Prix watching guru unleashed her meticulous love for accuracy at an early age with her passion for cooking – reading every recipe in minute detail.
customer experience architect
With his penchant for bow ties and beard care, Jono’s pioneering drive and entreprenurial spirit has driven him to launch campaigns and initiate new companies, media teams and non-profit organizations. His favorite phrase is “imagine if …” which explains his creative edge, story crafting and free flow of conceptual thinking.
With her quirky & fun personality, Christel brings a unique flavour to the Torque team culture. Christel is a fast learner & also adaptable to any situation. She loves a good laugh, but knows when it’s time to get down to business as well. Currently studying Marketing, she has a lot to offer & is ready to be moulded. Don’t fear when she is near… Never saying never & always ready with a helping hand, Christel assists the Torque Team with whatever task, no matter the size. She also makes a mean cup of Coffee, making her one awesome asset to the team.