There are few things as daunting as being a heavily tattooed woman presenting the concept of EX (Employee Experience) at Boardroom level in South Africa – I should know! Most of the time I get looked at as though I’m a purveyor of snake oil or trying to get them... Read Me!
“When employees are happy, they are your very best ambassadors.” – James Sinegal, co-founder and former CEO of Costco. There is no saying truer than this. It’s so true that Sir Richard Branson, founder of the Virgin Group, has been known to ask why anyone is... Read Me!
Cannon fodder. Believe it or not, some companies still think of their staff as being dispensable. Shove them into a uniform and shout orders at them and things will be fine. Except that they’re not. These employees, far from being satisfied, are disgruntled. Although... Read Me!
Training staff isn’t always as straight forward as it should be. Reluctant employees, time away from work, effectiveness… these are all issues that cause HR managers to seek the help of training specialists. When Massmart approached our business partner, Clear Fusion,... Read Me!
Internal communication is often not high up on companies’ priority lists. Do your Line Managers struggle to pass on information and instructions effectively to their teams? And what about inter-departmental communications? Does your marketing team know what your sales... Read Me!