So recently I wanted to redo my LinkedIn page – something that really fills me with horror and that I struggle to do – and I got to thinking about why it is that I do what I do. I dabbled with some ideas until I finally started to question what it is exactly about Customer Experience that I enjoy.Read Me!
I’ve lived in Cape Town for almost 5 years and I’m amazed at how many marketing messages I still receive from local business in my old hood – Johannesburg – trying to sell me stuff! Not only are most of these messages of absolutely no value to me, they continue to stream in without a momentary ‘reach out’ to ignite my interest or unearth the reason for my lethargy.Read Me!
At Torque, we strive to stay on the cutting edge of customer experience management, especially when it comes to strategy and technology. Social Media has been a buzzword for some time now and while our primary channel is and always will be email, we find ourselves embracing social media more and more.Read Me!