Dating a Team Member, Yes or No?

So every quarter, without fail, I date every member of my team. Yup, it sounds weird, but it’s totally true. In fact, we all date each other once a quarter. No, we are not professional swingers, but thanks for asking. So why do we do it? Well, in a nutshell, because every […]

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Get Great ROI with Happy Employees

“When employees are happy, they are your very best ambassadors.” – James Sinegal, co-founder and former CEO of Costco. There is no saying truer than this. It’s so true that Sir Richard Branson, founder of the Virgin Group, has been known to ask why anyone is still talking about ensuring […]

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Loyalty programmes: The Good, The Bad and The Ugly! Part 2: The Bad & Ugly

Is a loyalty programme right for your business? Only if you can work around the bad and ugly stuff. It comes down to understanding your market, warts and all. Inspiring customer loyalty is not just about having a loyalty programme, it’s about a customer-centric strategy that focuses on giving your customers the kind of experience that meets their exact needs.

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4 lessons for a communication expert or Jedi master

Ever heard of a small movie called… what’s it again? Oh yes, Star Wars! What if I told you that becoming a communication expert is pretty much the same as becoming a Jedi? It may sound a little far-fetched, but so did the idea of a young boy from Tatooine overthrowing […]

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