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2021 EX Report: 4 Pillars of Employee Experience

2021 EX Report: 4 Pillars of Employee Experience

As a leader in the people space, you will know that the employee experience is difficult to pin down, track, quantify and report. For that reason, we at Torque have compiled our knowledge, experience, ideas, as well as current trends and compared them to our robust...

Quick decision making is the enemy of DEI

Quick decision making is the enemy of DEI

In today’s business world, we often regard quick decision making as a first-prized skill, and we commend our leaders on being able to act fast and make those calls in a heartbeat. What if I told you that quick decision making is actually the opposite of what we need...

Bringing you some of the best minds in DEI

Bringing you some of the best minds in DEI

I’ve been asked before: “Are you an expert in DEI?” My answer: “No, certainly not.” But. I am on the journey, and I have a lot to learn in this space (which begs the question: “Is the learning ever complete?” and the answer is almost always a resounding “No”). “An...

Inspiring change that moves towards equity and inclusion

Inspiring change that moves towards equity and inclusion

There is a wealth of information about diversity in the public domain: what the benefits are, case studies to support its success, and how to achieve it. But could our use of the word “diversity” be making us focus too much on people’s differences rather than their...

The key to DEI lies in safety and belonging

The key to DEI lies in safety and belonging

Imagine showing up to work and having to hide your true self from everyone with which you work. Imagine not speaking up in a meeting because you feel like somebody will invalidate you. Imagine being treated in a specific way just because of your gender, who you choose...

How to make your culture more than writing on a wall

How to make your culture more than writing on a wall

The alternative title for this article was "Can Crosswords Cure your Culture?" but since it's obvious they can't, we decided against that line of inquiry. Beautifully worded and inspiring values are conceptualised in boardrooms across the world, applied through clever...

What do you start with – hamburger or chips?

What do you start with – hamburger or chips?

I like to think that the Torque team is quite open to trying new ways of working and operating, especially when it’s something that could change the way we handle our workloads and plan our days. One of the most effective (and strangely named) ways of working that we...

Meditation, weights and hamburgers…

Meditation, weights and hamburgers…

So I've seen a lot of posts recently about everyone's morning routines and yes, I must confess, I am a big fan of getting up early. I always have been - I blame working in the game lodge industry - I was up early to get the coffee and rusks ready for the guests before...

Improving Employee Experience within South African SMEs

Improving Employee Experience within South African SMEs

I came across a really interesting piece of research last week that I want to share with you. My friends might think I'm crazy, but filling my brain with theories and constructs is totally my idea of a good time. The paper is called "Antecedents of psychological...

Employee Experience – Airy Fairy or Game Changing?

Employee Experience – Airy Fairy or Game Changing?

When I tell people that I work in Employee Experience, I get very polarised reactions. Either I get 'Oh that is so cool, you must love your job' or I get THE LOOK. It's a look that says 'that isn't a real job or a real thing'. It's a look that is half disbelief, half...

The Apocalypse: A Revelation

The Apocalypse: A Revelation

COVID-19 brought the world to a screeching halt. While governments scrambled to get a hold on the situation as it happened, and epidemiologists mobilised their trackers and tracers to collect the data and racked their brains to understand the spread of the virus, the...

Decrease anxiety when working from home

Decrease anxiety when working from home

Working from home sounds like bliss. It sounds like a lot of coffee, lounging on the couch, PJ’s for days and a whole lot of chilling. But that’s rarely the case. Here you can find how we at Torque deal with the anxieties that accompany working from home.

Our tech stack for working remotely

Our tech stack for working remotely

We all wish that we could work from home more often, but does that mean we have the necessary tools to actually complete the job? Here is a guide of the tools that we at Torque use when working remotely to get the job done, and get it done well.

7 steps to putting together the perfect employee campaign

7 steps to putting together the perfect employee campaign

We often get asked to work on internal marketing campaigns for clients - this most often a values or culture led campaign, looking to get both understanding and buy-in from the employees. Marketing to your employees is a very important and often overlooked, part of...

Dating a team member: Yes or No?

Dating a team member: Yes or No?

So every quarter, without fail, I date every member of my team. Yup, it sounds weird, but it’s totally true. In fact, we all date each other once a quarter. No, we are not professional swingers, but thanks for asking. So why do we do it? Well, in a nutshell, because...

Employee Experience: The Curse of the Culture Vulture

Employee Experience: The Curse of the Culture Vulture

There are few things as daunting as being a heavily tattooed woman presenting the concept of EX (Employee Experience) at Boardroom level in South Africa - I should know! Most of the time I get looked at as though I’m a purveyor of snake oil or trying to get them to...

Get Great ROI with Happy Employees

Get Great ROI with Happy Employees

“When employees are happy, they are your very best ambassadors.” - James Sinegal, co-founder and former CEO of Costco. There is no saying truer than this. It’s so true that Sir Richard Branson, founder of the Virgin Group, has been known to ask why anyone is still...

Employee Experience – Putting Your People First

Employee Experience – Putting Your People First

Cannon fodder. Believe it or not, some companies still think of their staff as being dispensable. Shove them into a uniform and shout orders at them and things will be fine. Except that they’re not. These employees, far from being satisfied, are disgruntled. Although...

Why Customer Experience Management reminds me of my Grandfather

Why Customer Experience Management reminds me of my Grandfather

So recently I wanted to redo my LinkedIn page – something that really fills me with horror and that I struggle to do – and I got to thinking about why it is that I do what I do. I dabbled with some ideas until I finally started to question what it is exactly about Customer Experience that I enjoy.

Loyalty programmes: The Good, The Bad and The Ugly! Part 2: The Bad & Ugly

Loyalty programmes: The Good, The Bad and The Ugly! Part 2: The Bad & Ugly

Is a loyalty programme right for your business? Only if you can work around the bad and ugly stuff. It comes down to understanding your market, warts and all. Inspiring customer loyalty is not just about having a loyalty programme, it’s about a customer-centric strategy that focuses on giving your customers the kind of experience that meets their exact needs.

Loyalty Programmes: The Good, The Bad and The Ugly! Part 1: The Good News

Loyalty Programmes: The Good, The Bad and The Ugly! Part 1: The Good News

We know the buzz about brand loyalty, loyalty programmes and loyal customers. Having some form of loyalty is now seen as a necessity in the marketplace – the ticket to sustainable business in a tough economy. But loyalty is not just about having a loyalty programme, it’s about inspiring loyalty in your customers.

4 lessons for a communication expert or Jedi master

4 lessons for a communication expert or Jedi master

Ever heard of a small movie called… what’s it again? Oh yes, Star Wars! What if I told you that becoming a communication expert is pretty much the same as becoming a Jedi? It may sound a little far-fetched, but so did the idea of a young boy from Tatooine overthrowing...

7 Steps to Healthy Franchisee Relationships

7 Steps to Healthy Franchisee Relationships

We all know that for children to thrive they must be healthy. It may sound simple, but bear in mind that to keep a child healthy, you need to feed it, clean it, stimulate it, mentor it and, most importantly, build a strong relationship with it. It's the same with...

Staff training made easy

Staff training made easy

Training staff isn’t always as straight forward as it should be. Reluctant employees, time away from work, effectiveness… these are all issues that cause HR managers to seek the help of training specialists. When Massmart approached our business partner, Clear Fusion,...

Traditional e-learning is not the answer

Traditional e-learning is not the answer

Clients often have very specific ideas when they ask us to develop a training programme for them. Most of the time they ask for a traditional e-learning programme. And, while we believe in giving our clients what they want, e-learning isn’t always the answer. There...

4 elements of effective internal communication

4 elements of effective internal communication

Internal communication is often not high up on companies’ priority lists. Do your Line Managers struggle to pass on information and instructions effectively to their teams? And what about inter-departmental communications? Does your marketing team know what your sales...