2021 EX Report: 4 Pillars of Employee Experience

Keeping communication frequent, natural, and honest and setting a common language from leadership throughout the organisation helps build a robust and inclusive culture. Businesses leading in this space embrace openness and vulnerability and are learning that communicating – even when the response reflects the genuine uncertainty of the situation – this way is reaping dividends in terms of the employee’s experience and engagement levels.

Companies that reconsider their view on what is beneficial to the employee leads to improved engagement and increased productivity. Work flexibility, enhanced culture, open access to career development are some of the new hygiene factors we should be paying attention to. Businesses are seeing the value of co-creating with their employees; opening collaborative and innovative initiatives excite and delight employees whilst including them in broader strategic business conversations.

As work moves into a more remote and hybrid model, businesses still struggle to keep employees engaged. Companies that are winning in this space are utilising online tools to build employee communities and making sure to use their data to tailor this experience at scale.

The functional aspect of the employee experience should form the backbone of all employee strategies. When choosing a digital tool to enhance the experience it is imperative to place usefulness at the centre of the experience. The chosen tool can go a long way in addressing accessibility, especially for workers who don’t sit at a desk. User stories and hallway testing are part of the agile approach that refines digital solutions to make them incrementally better and drive business value.